FAQ

We are based in Singapore. 

All our products are manufactured in Singapore. 

No, we have closed our last store at Wheelock Place in end February 2026. But, you can visit us at our retail partner store as follows:

Click on “Stay in Touch”, fill in the required details in the subscription form, and submit it to join our mailing list!

Alternatively, you can subscribe directly via this link: http://eepurl.com/g8lfHT

All our products and ingredients are not animal tested. Both our suppliers and our company follow the European Union standards which ban animal testing.

For order-related enquiries, kindly provide your name, order no. #XXXXX, contact no. for us to better expedite your order.

Free delivery is available for all orders and within Singapore.

Kindly send an email to feedback@theskinpharmacy.com with the following details:

• Your order number (#XXXXX)
• The product you would like to exchange
• A brief description of the issue

Our team will review your request and assist you accordingly within 1-2 working days.

Kindly send an email to feedback@theskinpharmacy.com and our team will get back within 1-2 working days.

Your return request will be reviewed first before proceed.

*Please read our delivery & returns policy*

Kindly send an email to feedback@theskinpharmacy.com and our team will get back within 1-2 working days.

Your return request will be reviewed first before proceed.

*Please read our delivery & returns policy*

Don’t worry, if you’ve accidentally placed your order with an incorrect delivery address, please send us an email at feedback@theskinpharmacy.com and include your name, order number #XXXXX, and our team will do our best to assist you with your order the next working day.

Yes, it’s FREE to become a TSP member. Don’t miss out on all the member exclusive benefits, create an account today!

New here? Let’s get you started! Simply click here to sign up as a TSP member today: 

Login to your TSP member account and start shopping! Don’t forget to apply our first-time purchase code:TSP-NEW for new customers to enjoy $10 OFF, with no min. spend, and FREE delivery to your doorstep!

To receive a birthday coupon, register online as a TSP Member and key in your birthdate into your account profile. You will also need to opt-in to our TSP newsletter to receive your unique birthday code.

On your birthday month, your birthday coupon code will be sent to your registered email address. 

• You will receive a 15% OFF your total purchase (A min. of $150 after discount is required)
• You will receive a FREE birthday serum 15g (Eg. Collagen Building Serum, Concentrated 20% w/w Vitamin C Serum, Herbal Serum For Damaged Skin, Retinol Intensive Repair Serum, and Natural Amino Acid Nourishing Serum)

You can visit here for more information.

Birthday coupon code is only applicable for ONE time use as per the validity of the coupon and coupon is not transferable. 

If you don’t receive your unique birthday code during your birthday month, kindly send us an email to feedback@theskinpharmacy.com, provide us your name and registered email with us. 

Our team will review your case and get back to you within 1-2 working days. 

Sign in to your members account, shop and earn 100 points for every $1.00 spent! For example, if you spend $110, you will receive 11000 points + 100 BONUS points. Only valid for online purchase on our website.

In addition, you can also earn and accumulate more points by submitting a product review on any products you’ve purchased. Simply leave a review and automatically receive 5000 points per review into your account. Maximum of 15,000 points per year for TSP Review Points per customer.

Redeem 3,000 points for $1 OFF your next purchase. Leave a review today!

Follow the steps below:

1. Shop for your skincare products and add it to cart
2. Click on ‘customise your skincare’ 
3. Pick an ingredient to add-on to your skincare, select the options and add it to cart too
4. Check-out and your customised skincare order will be prepared for you. 

• You can learn more here: https://theskinpharmacy.com/product-category/add-on-ingredients/

*Note: If your add-on ingredient is unavailable, kindly reach out to us via Instagram DM / email us at feedback@theskinpharmacy.com / Whatsapp us at 8847 9049, and our team will assist to place your order.

Sign in to your members account, shop and earn 100 points for every $1.00 spent! For example, if you spend $110, you will receive 11000 points + 100 BONUS points. Only valid for online purchase on our website.

In addition, you can also earn and accumulate more points by submitting a product review on any products you’ve purchased. Simply leave a review and automatically receive 5000 points per review into your account. Maximum of 15,000 points per year for TSP Review Points per customer.

Redeem 3,000 points for $1 OFF your next purchase. Leave a review today!

To receive a birthday coupon, register online as a TSP Member and key in your birthdate into your account profile. You will also need to opt-in to our TSP newsletter to receive your unique birthday code.

On your birthday month, your birthday coupon code will be sent to your registered email address. 

• You will receive a 15% OFF your total purchase (A min. of $150 after discount is required)
• You will receive a FREE birthday serum 15g (Eg. Collagen Building Serum, Concentrated 20% w/w Vitamin C Serum, Herbal Serum For Damaged Skin, Retinol Intensive Repair Serum, and Natural Amino Acid Nourishing Serum)

You can visit here for more information.

Birthday coupon code is only applicable for ONE time use as per the validity of the coupon and coupon is not transferable.